If any rescheduling needs to be made to the transport after payment is made, due to shipper or receiver needs, an additional fee may or may not be incurred. Any scheduling changes due to Air Carrier are completely out of the control of IN CABIN PUPPY and will be communicated as soon as they arise.

Rescheduling will be accommodated for transports not completed on time, however NO REFUNDS ARE PERMITTED UNLESS WE ARE UNABLE TO PROVIDE SERVICE WITHIN (5) DAYS OF YOUR ORIGINAL SCHEDULED DELIVERY WINDOW. Due to the nature of our business, if a transport is canceled by the shipper or receiver after payment is made there will be NO Refund issued.

To keep our prices competitive, we use many methods to keep our fees low including but not limited to the purchase of non-refundable airline tickets, therefore we are unable to provide refunds of any kind. A $75 non-refundable booking fee will be deducted from all refunds.